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COVID-19 Response & Update

We understand that many of our guests and owners may have questions revolving around the uncertainty with COVID-19 and the protocols our team has taken to address these concerns. The safety and security of our guests and owners is our number one priority. Below are the guidelines we are following to make sure everyone is safe.

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Cleaning and Housekeeping

We have overhauled our cleaning operation to ensure that we do our best to prevent the transmission of COVID-19 by:

  • Cleaning/Disinfecting shall be done following CDC guidance.

  • Frequent, thorough and scheduled cleaning and proper disinfecting of all high touch areas required.

  • Discontinue housekeeping services during guest stays to prevent transmission between rooms.

  • Ensure all hard surfaces and high-touch areas are completely disinfected with an EPA-registered chemical disinfectant when cleaning guest rooms.

  • Providing all guests with disinfectant wipes.

  • Daily temperature test of employees to evaluate health.

  • Ensuring all team members and contractors wear PPE at all times

Cancellation and Refund Policy

We understand that city and state level restrictions could change due to the uncertainty of the pandemic. These policies will be updated regularly as we learn more about the situation. As of May 29th, our cancellation policy and refund policy can be found below and is only applicable to reservations made after 05/01/20:

 

  • 50% deposit due upon booking confirmation.

  • Rest of payment due 30 days before arrival.

  • Free cancellation with a full refund 30 days before arrival.

  • No refund if cancelled within 30 days of arrival, a credit will be offered for a future stay.

Thank you all for your patience while we get through this together safely!

Additional Information

Park City Website: https://www.parkcity.org/government/covid-19


Summit County Public Health Website: https://summitcountyhealth.org/coronavirus/

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